Dear Patients, New Patients and Friends of Riverwalk Dental Care,
We hope this letter finds you and your family in good health. Our community has been through much over the last few months, and all of us are looking forward to resuming our normal habits and routines. While many things have changed, one thing has remained the same: our commitment to your safety.
Infection control has always been a top priority for Riverwalk Dental Care and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it is both safe and comfortable.
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC), the Occupational Safety and Health Administration (OSHA), and the Connecticut Department of Public Health (DPH). We continue to follow the activities of these agencies so that we are up to date on any new rulings or guidance that may be issued.
You will notice some changes when it is time for your next appointment. We made these changes to help protect you and our staff. For example:
- Our office will communicate with you with online forms by text and email beforehand to ask screening questions. You will be asked those same questions again when you arrive at the office. These prescreening questionnaires are required for each appointment.
- Wearing a face mask/facial covering is mandatory to enter our office building. The mask should be worn at all times in the office except when you are receiving active care.
- Our staff are screened for signs and symptoms each day before work and wear masks at all times.
- Patients must have their temperature taken prior to entering the office.
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find some in the waiting room and other places in the office for you to use as needed.
- Companions & non-patients are not allowed to enter the office, unless they are minors/children accompanying parents, or are an aide to the patient.
- Our waiting room will not have magazines or water as those items are difficult to clean and disinfect. No food or beverages are allowed in the waiting area, and children’s toys are not allowed.
- The clinical team (Dr. Nill, Dr. Anderson, Mags, Juan and Gisselle) will be wearing additional personal protective equipment (PPE) and the front desk staff will be wearing masks at a minimum.
- We now use state of the art high volume air extraction units in each treatment area to control dental aerosols at the point of generation.
- The treatment rooms will be cool, and we can no longer provide blankets, so we recommend that you bring an extra layer for warmth if you are concerned about the temperature.
- Appointments will be managed to allow for social distancing between patients. That might mean that you are offered fewer options for scheduling your appointment.
- We will do our best to allow greater time between patients to reduce waiting times for you, as well as to reduce the number of patients in the reception area at any one time.
We thank you in advance for your understanding and cooperation with regards to the additional infection control procedures that we have implemented in our practice to keep all of us safe:
We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (203) 286-8668 or email us at firstname.lastname@example.org.
Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.
With warm regards,
David Nill, DMD and the Team at Riverwalk Dental Care